Emails occasionally have a hard time getting to you. We respond to every email and every phone message. We always email a confirmation after an order. And customer service will always call back if you leave a phone message. Gmail, AOL, EarthLink, MSN, Comcast and other email accounts occasionally block our emails to you and from you to our address. Mistyped email addresses and phone numbers also hinder communication. Please double check your invoice. We are here to help. Almost immediately after your order is placed an email is sent from Yahoo with your order number. Following that we will email you a confirmation. You should expect that email within a day. If you do not see an email from us please call 1-888-646-8577 and customer service will gladly confirm your order. Free Shipping Free Shipping to the Lower 48 States + DC only. Alaska, Hawaii and Canada orders please call 888-646-8577. We do not ship to APO addresses. Free Shipping includes FedEx Ground Shipping and Direct Curbside motor freight delivery. We ship to residential and commercial locations. Most items ship via FedEx. FedEx does not require a signature or inspection. We ship larger orders and items like armoires and beds via direct curbside motor freight. Direct Curbside motor freight deliveries will require customer assistance, inspection and a signature. You must inspect the piece before you sign the invoice. Refuse any severely damaged items. Some more out of the way locations are considered non-direct. Locations such as the Ozark Mountains, Key West or Yellowstone National Park are charged extra shipping fees. We will email you all extra charges for approval if your location is non-direct. Most addresses are direct. Please take the time to read the following: No Sales Tax on All Orders Shipped Outside of New Jersey #1 Unfinished Furniture is owned and operated by the Furniture Design Source LLC. Our goal online is just like at our store. Provide helpful, friendly advice and service and offer you the best prices for your money. Our growing list of manufacturers represents the best in quality, workmanship and value. We are always adding new products. We are a Yahoo! hosted and maintained site. That means the best in online security and fraud protection. Rest assured there is no better online shopping experience that you can find. We accept Visa, MasterCard, American Express, Discover and Diners Club. We also accept phone orders and accept check or money orders. Please note we will not ship any product until the check has been cleared. Today’s computer monitors are different and may show items in colors that are not actually as they are in person. We cannot guarantee and are not responsible for the wood colors and finishes that you see as opposed to what you receive. Unfinished items may be lighter or darker than show. For finished items, other than getting white when black was ordered or a similar issue, blues can be darker or lighter; greens can be more yellow and such. Since all our products are real, natural wood, we cannot guarantee wood variances like color, grain pattern or knots nor filler holes. If you have not seen the item or color in person we suggest you buy it unfinished and finish it yourself. Finished items are non-refundable, non-returnable and no compensation will be given in the event of damage or issue. As a brick and mortar store we offer shipping as a convenience to our customers who cannot visit our store. A certain degree of lack of knowledge and risk is involved buying any item sight unseen. Your expectations may not be what the products actually are. This is beyond our control and we are not accountable for your perceived view versus what is provided. We support our manufacturers and their quality. Our manufacturers make the items they do we have no control over any part of the manufacturing process. Since our items are often large, custom made and finished, this risk is only avoided by shopping our store in person. We suggest you visit our store or some store to see the product before you purchase. Shipping Upon placing an order with us, Yahoo will email you a complete invoice and confirmation with your order number. We will then send you an email indicating whether or not the item(s) are in stock and how long it should take to ship out. We distribute from many warehouse facilities around the country. If your item is shipped direct from the manufacturer(s) we will let you know from where and how long. If delivery time is an issue please email us and we can check stock status before you order and let you know how long. Most items ship via FedEx. Larger items such as armoires and dressers will ship with a motor freight company. Free shipping is curbside delivery. You will have to help in unloading the items. Inside delivery can be arranged for an additional fee. Please inspect the piece not just the box and note any damage to driver and on the bill of laden at time of delivery. If for any reason there is a problem, please contact us and we will arrange for replacement parts. We will provide you with tracking numbers once your piece ships. Freight companies are not required to deliver inside. At this time, freight deliveries are curbside service, meaning you are responsible for physically unloading your order. It is recommended that you unwrap pallets on the truck. We can arrange for inside delivery for an additional fee. We shall not accept as a return any product for which a damage claim against such carrier shall arise wherein such damage was not noted on the carriers delivery receipt at the time of delivery. Note the box condition and packaging condition on the bill of laden even if the delivery is good. Only sign the bill of laden after inspection and approval. If you sign a bill of laden, it means you are receiving the order in 100% good condition. Please inspect the item not just the packaging. We reserve the right to have a product considered damaged beyond repair and have the shipping company pick the product up or to have replacement parts sent. The replacement parts will be shipped at our expense by standard ground freight. The customer acknowledges that freight can get damaged and that they agree to help by doing minor replacement work. We are not liable for shipments not delivered on time. Once FedEx or the motor freight company has your order delivery time is out of our control. We reserve the right to cancel any order. Some items are fragile and have an increased risk of damage. We base these decisions on the item, past history and your shipping distance from the factory. Payment We accept Visa, MasterCard, Discover and American Express. We also accept Checks and Money orders. Please email us for those orders. Cash is accepted in store. No compensation, discount or likewise will be issued for long delivery time, wrong order sent, damage issue or such. We will work hard to get the problem fixed. Billing Credit cards are charged just prior to shipment. Orders paid by check or money order are not shipped until payment is received and cleared by the bank. Return Policy You may return any item within 30 days. The only exception is made to order, custom or finished pieces. You are responsible for all shipping charges. CUSTOMER ACKNOWLEDGES THAT IF YOU ARE RETURNING AN ITEM YOU ARE RESPONSIBLE FOR ALL THE SHIPPING CHARGES, MEANING THE ORIGINAL CHARGE FOR SHIPPING TO YOU AND FOR SHIPPING BACK TO US. All shipping costs will be subtracted from your refund. If you want to return your order you must contact us at info@1unfinishedfurniture.com or call 1-888-646-8577. You will receive a confirmation with your Return Merchandise Authorization number. We will not accept any return without the Return Merchandise Authorization Number. All returns have to be shipped to: #1 Unfinished Furniture 6422 Black Horse Pike, Suite D Egg Harbor Township, NJ 08234 All pieces have to be shipped in original packaging. Free shipping is only if you keep an item. Returned items will be charged all original shipping fees to you and all return shipping fees back to us. There are NO RESTOCKING FEES. New Jersey residents pay a 7% sales tax. FREQUENTLY ASKED QUESTIONS (FAQ'S) 1. Do you ship internationally? Sorry but we do not, we ship within The United States only (except Alaska and Hawaii) 2. How long does it take to receive an order? The time frame depends on the items you are ordering. Not all items are in stock, some are made to order. Please check the stock status by emailing us to info@1unfinishedfurniture.com or calling at 1-888-646-8577 3. Can you custom finish my order for me? At this time we do not offer custom finishing. We hope to add that soon. Once we do we will not ship custom finished products. 4. Can you send me your catalog? Sorry but we do not have a printed catalog. Our items are available online at our website. 5. What are your hours? Our customer service phone lines are open for you Monday-Friday 10am-5pm eastern time. Our showroom in Egg Harbor Twp, NJ is open Monday-Friday 10am-5pm and Saturday 11am-5pm. We are closed on Sundays. 6. Where is your furniture made? We have few different manufacturers from different parts of the world. Some pieces are made in US, some are imported. Please specify which item you are interested is and we will check that for you. 7. Can you build custom furniture? We can semi custom and modify some items. But in general we do not build custom furniture. 8. How difficult is assembly of your furniture? Usually the furniture comes with pre-drilled holes and requires putting the screws and dowels in. Hardware is included. Difficulty level depends on the specific piece. 9. Can we open a wholesale account with you? Sorry but we do not of offer wholesale. 10. Do you provide wood, fabric and finishing samples? Sorry but we do not offer samples. 11. How do I finish my piece? Please go to our HOW TO SECTION to check our finishing tips. 12. How do you ship your furniture? Most unassembled furniture ships with FedEx or UPS. Large pieces like dining tables and assembled furniture ship motor freight. 13. Can you modify the size of your furniture for me? No, all items are only available as shown on the website. 14. Do you accept checks or money orders? Yes, we do. Please email or call us first prior to sending a check or money order. We will check the availability of the piece and the total price. When sending a check or money order, please make sure to include your name, shipping address, phone number and email address and the items you wish to order. 15. Will you add a sales tax to my order? No tax will be added on the orders that are shipped outside of New Jersey. 7% sales tax will be added to all orders from New Jersey. 16. If I order something that is out of stock when will you charge my credit card? Your credit card is automatically authorized after you place your order online. We will not actually charge your card until we are ready to ship. 17. What types of credit card do you accept? We accept Visa, MasterCard, Discover and American Express. 1-888-646-8577 6422 Black Horse Pike Egg Harbor Township, NJ 08234 info@1unfinishedfurniture.com