Emails occasionally have a hard time getting to you. We respond to every email and every phone message. We always email a confirmation after an order. And customer service will always call back if you leave a phone message. Gmail, AOL, Earthlink, MSN, Comcast and other email accounts occasionally block our emails to you and from you to our address. Mistyped email addresses and phone numbers also hinder communication. Please double check your invoice. We are here to help. Almost immediately after your order is placed an email is sent from Yahoo with your order number. Following that we will email you a confirmation. You should expect that email within a day. If you do not see an email from us please call 609-646-8577 and customer service will gladly confirm your order. Free Shipping We ship to all of the United States, except for Alaska and Hawaii. We do not ship to Canada. We do not ship to APO addresses. Free Shipping includes FedEx Ground Shipping and Direct Curbside motor freight delivery. We ship to residential and commercial locations. Most items ship via Fedex. FedEx does not require a signature or inspection. We ship larger orders and items like armoires and beds via direct curbside motor freight. Direct Curbside motor freight deliveries will require customer assistence, inspection and a signature. You must inspect the piece before you sign the invoice. Refuse any severly damaged items. Some more out of the way locations are considered non-direct. Locations such as the Ozark Mountains, Key West or Yellowstone National Park are charged extra shipping fees. We will email you all extra charges for approval if your location is non-direct. Most addresses are direct. We do not ship to Hawaii or Alaska. We do not ship to Canada. Please take the time to read the following: No Sales Tax on All Orders Shipped Outside of New Jersey #1 Unfinished Furniture is owned and operated by the Furniture Design Source LLC. Our goal online is just like at our store. Provide helpful, friendly advice and service and offer you the best prices for your money. Our growing list of manufacturers represents the best in quality, workmanship and value. We are always adding new products. We are a Yahoo! hosted and maintained site. That means the best in online security and fraud protection. Rest assured there is no better online shopping experience that you can find. We accept Visa, MasterCard, American Express, Discover and Diners Club. We also accept phone orders and accept check or money orders. Please note, we will not ship any product until the check has been cleared. There are many different types of monitors and we cannot guarantee and are not responsible for the wood colors that you see. Since all our products are solid, natural wood, we can not guarantee wood variances like color or knots. Please email us for more information about a specific color or fabric. Shipping Upon placing an order with us, Yahoo will email you a complete invoice and confirmation with your order number. We will then send you an email indicating whether or not the item(s)are in stock and how long it should take to ship out. We distribute from many warehouse facilities around the country. If your item is shipped direct from the manufacturer(s) we will let you know from where and how long. If delivery time is an issue please email us and we can check stock status before you order and let you know how long. Most items ship via FedEx. Larger items such as armoires and dressers will ship with a motor freight company. Free shipping is curbside delivery. You will have to help in unloading the items. Inside delivery can be arranged for an additional fee. Please inspect the piece not just the box and note any damage to driver and on the bill of laden at time of delivery. If for any reason there is a problem, please contact us and we will arrange for replacement parts. We will provide you with tracking numbers once your piece ships. Freight companies are not required to deliver inside. At this time, freight deliveries are curbside service, meaning you are responsible for physically unloading your order. It is recommended that you unwrap pallets on the truck. We can arrange for inside delivery for an additional fee. We shall not accept as a return any product for which a damage claim against such carrier shall arise wherein such damage was not noted on the carriers delivery receipt at the time of delivery. Note the box condition and packaging condition on the bill of laden even if the delivery is good. Only sign the bill of laden after inspection and approval. If you sign a bill of laden, it means you are receiving the order in 100% good condition. Please inspect the item not just the packaging. We reserve the right to have a product considered damaged beyond repair and have the shipping company pick the product up or to have replacement parts sent. The replacement parts will be shipped at our expense by standard ground freight. The customer acknowledges that freight can get damaged and that they agree to help by doing minor replacement work. We are not liable for shipments not delivered on time. Once FedEx or the motor freight company has your order delivery time is out of our control. We reserve the right to cancel any order. Some items are fragile and have an increased risk of damage. We base these decisions on the item, past history and your shipping distance from the factory. Payment We accept Visa, MasterCard, Discover and American Express. We also accept Checks and Money orders. Please email us for those orders. Cash is accepted in store. Billing Credit cards are charged just prior to shipment. Orders paid by check or money order are not shipped until payment is received and cleared by the bank. Return Policy You may return any item within 30 days. The only exception is made to order, custom or finished pieces. You are responsible for all shipping charges. CUSTOMER ACKNOWLEDGES THAT IF YOU ARE RETURNING AN ITEM YOU ARE RESPONSIBLE FOR ALL THE SHIPPING CHARGES, MEANING THE ORIGINAL CHARGE FOR SHIPPING TO YOU AND FOR SHIPPING BACK TO US. All shipping costs will be subtracted from your refund. If you want to return your order you must contact us at info@1unfinishedfurniture.com or call 609-646-8577. You will receive a confirmation with your Return Merchandise Authorization number. We will not accept any return without the Return Merchandise Authorization Number. All returns have to be shipped to: #1 Unfinished Furniture 6422 Black Horse Pike, Suite D Egg Harbor Township, NJ 08234 All pieces have to be shipped in original packaging. Free shipping is only if you keep an item. Returned items will be charged all original shipping fees to you and all return shipping fees back to us. There are NO RESTOCKING FEES. New Jersey residents pay a 7% sales tax. FREQUENTLY ASKED QUESTIONS (FAQ'S) 1. Do you ship internationally? No, we ship within The United States only (except Alaska and Hawaii) 2. How long does it take to receive an order? The time frame depends on the items you are ordering. Not all items are in stock, some are made to order. Please check the stock status by emailing us to info@1unfinishedfurniture.com or calling at 609-646-8577 3. Can you custom finish my order for me? We offer custom finishing for local customers only, for in-store pick up or local delivery. We do not ship custom finished products. 4. Can you send me your catalog? No, we do not have a printed catalog. Our items are available online at our website. 5. What are your hours? Our customer service phone lines are open for you Monday-Friday 10am-6pm eastern time. Our showroom in Egg Harbor Twp, NJ is open Monday-Saturday 10am-6pm and on Sundays 12-5pm. 6. Where is your furniture made? We have few different manufacturers from different parts of the world. Some pieces are made in US, some are imported. Please specify which item you are interested is and we will check that for you. 7. Can you build custom furniture? No, we do not build custom furniture. 8. How difficult is assembly of your furniture? Usually the furniture comes with pre-drilled holes and requires putting the screws and dowels in. Hardware is included. Difficulty level depends on the specific piece. 9. Can we open a wholesale account with you? No, we do not offer wholesale. 10. Do you provide wood, fabric and finishing samples? No, we do not ship any samples. 11. How do I finish my piece? Please go to our HOW TO section to check our finishing tips. 12. How do you ship your furniture? Most unassembled furniture ships with FedEx or UPS. Large pieces like dining tables and assembled furniture ship motor freight. 13. Can you modify the size of your furniture for me? No, all items are only available as shown on the website. 14. Do you accept checks or money orders? Yes, we do. Please email or call us first prior to sending a check or money order. We will check the availability of the piece and the total price. When sending a check or money order, please make sure to include your name, shipping address, phone number and email address and the items you wish to order. 15. Will you add a sales tax to my order? No tax will be added on the orders that are shipped outside of New Jersey. 7% sales tax will be added to all orders from New Jersey. 16. If I order something that is out of stock when will you charge my credit card? Your credit card is automatically authorized when you are placing an order online. We will not actually charge it until we are ready to ship. 17. What types of credit card do you accept? We accept Visa, MasterCard, Discover and American Express. 1-609-646-8577 6422 Black Horse Pike Egg Harbor Township, NJ 08234 info@1unfinishedfurniture.com