ecommerce provided by Yahoo! Small Business

1 Unfinished Furniture, LLC BBB Business Review

Home  FAQ

Frequently Asked Questions

We are a retail and internet store offering free shipping to the lower 48 states. Assembly, finishing and re-finishing services are also available.

How long does it take to receive an order?

In-stock items ship next business day. Items not in stock most often ship within 14 days. Please check the stock status by emailing us at info@1unfinishedfurniture.com or calling 1-800-946-1517.

Do you ship internationally?

Unfortunately we do not. We ship within the United States only (excluding Alaska and Hawaii). We will gladly ship Canadian orders to a US location close to the border. Please call us for more information.

What are your hours?

Our warehouse is open by appointmen Monday-Friday 9am-5:00 EST. After hour appointments are possible by calling 1-800-946-1517. Please check the Location tab for any holiday closures.

Our customer service phone lines are open Monday-Friday 9am-5pm EST.

How do you ship your furniture?

Most of our furniture is unassembled and ships with FedEx or UPS.

What types of payments or credit cards do you accept?

We accept Visa, MasterCard, Discover and American Express. We also accept PayPal.

If I order something that is out of stock when will you charge my credit card?

Your credit card is automatically authorized after you place your order online. We will not actually charge your credit card until we are ready to ship your item(s).

Do you accept checks or money orders?

Yes, we do. Please email or call us prior to sending a check or money order. We will check the availability of the item(s) and calculate the total price. When sending a check or money order, please make sure to include your name, shipping address, phone number and email address as well as the items you wish to order.

Will you add a sales tax to my order?

Only if the order ships to addresses located in North Carolina, which is 6.5%

Where is your furniture made?

We have a few different manufacturers from different parts of the world. Some pieces are made in the United States, some are imported. Please specify which item you are interested in and we will be happy to check that for you.

Can you custom finish my order for me?

We offer assembly, finishing and re-finishing services in the Phoenix, AZ area. Please call for information.

How difficult is assembly of your furniture?

The furniture will arrive with instructions and most often with pre-drilled holes that requires putting screws and dowels in place. Hardware is included. Difficulty level depends on the specific piece. We offer assembly services in the Phoenix, AZ area so please call if you need help.

Can you build custom furniture?

Yes, for local pick up and Phoenix delivery only. We offer a full line of case-good furniture included bookcases, chests and dressers that can be modified or built custom from oak or maple hardwoods.

Do you provide wood, fabric and finishing samples?

Sorry but we do not offer samples.

How do I finish my piece?

Please go to our HOW TO SECTION to check our finishing tips. If you are in the Phoenix, AZ area and find you need assistance, we offer finishing and re-finishing services.

Can you send me your catalog?

We do not have a printed catalog. Our items are view-able online. If you have a specific question please call us.

Can you modify the size of your furniture for me?

No, all items are only available as shown on the website.

Can we open a wholesale account with you?

Yes, please contact us for more information.

What if the item is damaged upon delivery?

FedEx Ground and UPS Ground items are often left at your location and do not require inspection. Please email us a picture of the damaged part and the part number and we will send you replacements. You will never have to pay any extra money or shipping fees to replace damaged items purchased from us. Motor Freight items require signature and inspection. Please refuse any severally damaged items and contact us asap. If the damage is something that can be fixed, i.e. the door is broken, then please accept the delivery and we will send a replacement. Our damage rates are well below industry averages. They do not happen very often.

We appreciate your business and will respond to every email and every phone message.

Almost immediately after your order is placed an email will sent from Yahoo with your order number. We will then email you a confirmation. Please check your confirmation and contact us if there are any discrepancies. We will email you a tracking number when your items are ready to ship.

Please take the time to read the following:

Our goal is to provide helpful, friendly advice and service and to offer you affordable, quality furniture. Our growing list of manufacturers represents the best in quality, workmanship and value. We are always adding new products.

We are a Yahoo! hosted and maintained site. That means the best in online security and fraud protection. Rest assured there is no better online shopping experience that you can find. We accept Visa, MasterCard, American Express, Discover and Diners Club. We also accept phone orders and accept check or money orders. Please note we will not ship any product until the check has been cleared.

Today’s computer monitors are different and may show items in colors that are not actually as they are in person. We cannot guarantee and are not responsible for the wood colors and finishes that you see as opposed to what you receive. Unfinished items may be lighter or darker than show. For finished items, other than getting white when black was ordered or a similar issue, blues can be darker or lighter; greens can be more yellow and such. Since all our products are real, natural wood, we cannot guarantee wood variances like color, grain pattern or knots or filler holes. If you have not seen the item or color in person we suggest you buy it unfinished and finish it yourself.

Finished items are non-refundable and non-returnable.

Upon placing an order with us, Yahoo will email you a complete invoice and confirmation with your order number. We will then send you an email indicating whether or not the item(s) are in stock and how long it should take to ship out. We distribute from many warehouse facilities around the country. If your item is shipped directly from the manufacturer(s) we will let you know where it is shipping from and how long it will take.

If delivery time is an issue please email us and we can check stock status before you order and let you know how long to expect.

Free Shipping

Free Shipping includes the Lower 48 States + DC only. Alaska, Hawaii and Canada orders please e-mail us. We do not ship to APO addresses. Free Shipping includes FedEx Ground, UPS Ground Shipping and Direct Curbside motor freight delivery. We ship to residential and commercial locations. Most items ship via FedEx Ground or UPS Ground, they do not require a signature or inspection and will most often leave the package if no one is home. We will email you the tracking once the items ship.

We ship larger orders and items like armories and beds via direct curbside motor freight. Direct curbside motor freight deliveries will require customer assistance, inspection and a signature. You must inspect the piece before you sign the invoice. Please inspect the piece (not just the box) and note any damage to driver and on the bill of laden at time of delivery. If for any reason there is a problem, please contact us and we will arrange for replacement parts. We will provide you with tracking numbers once your piece ships. Refuse any severely damaged items. Some more out of the way locations are considered non-direct. Locations such as the Ozark Mountains, Key West or Yellowstone National Park are charged extra shipping fees. We will email you all extra charges for approval if your location is non-direct. Most addresses are direct.

Motor freight companies are not required to deliver inside. Inside delivery can be arranged for an additional fee. At this time, motor freight deliveries are curbside service, meaning you are responsible for physically unloading your order. It is recommended that you unwrap pallets on the truck.

We shall not accept as a return any product for which a damage claim against such carrier shall arise wherein such damage was not noted on the carriers delivery receipt at the time of delivery. Note the box condition and packaging condition on the bill of laden even if the delivery is good. Only sign the bill of laden after inspection and approval.

If you sign a bill of laden, it means you are receiving the order in 100% good condition. Please inspect the item not just the packaging.

We reserve the right to have a product considered damaged beyond repair and have the shipping company pick the product up or to have replacement parts sent. The replacement parts will be shipped at our expense by standard ground shipping. The customer acknowledges that freight can get damaged and that they agree to help by doing minor replacement work.

We are not liable for shipments not delivered on time. Once FedEx or the motor freight company has your order delivery time is out of our control.

All damage, wrong parts or issues must be reported to us within 7 days. Items get discontinued, factories can close. Please unbox and inspect all items upon arrival. It is very important to notify us within 7 days.

We reserve the right to cancel any order. Some items that ship via Motor Freight are too costly for us to offer free shipping. Some items are fragile and have an increased risk of damage. We base these decisions on the item, past history and your shipping distance from the factory.

Payment

We accept Visa, MasterCard, Discover and American Express. We also accept Checks and Money orders. Please email us for those orders. Cash is accepted in store.

No compensation, discount or likewise will be issued for long delivery time, wrong order sent, damage issue or such. We will work hard to get the problem fixed.

Billing

Credit cards are charged just prior to shipment. Orders paid by check or money order are not shipped until payment is received and cleared by the bank.

Return Policy

You may return any item within 30 days. The only exception is made to order, custom or finished pieces. You are responsible for all shipping charges. CUSTOMER ACKNOWLEDGES THAT IF YOU ARE RETURNING AN ITEM YOU ARE RESPONSIBLE FOR ALL THE SHIPPING CHARGES, MEANING THE ORIGINAL CHARGE FOR SHIPPING TO YOU AND FOR SHIPPING BACK TO US. All shipping costs will be subtracted from your refund.

If you want to return your order you must contact us at info@1unfinishedfurniture.com or call 1-800-946-1517. You will receive a confirmation with your Return Merchandise Authorization number. We will not accept any return without the Return Merchandise Authorization Number. All returns have to be shipped to:

#1 Unfinished Furniture
1108 Grecade St Ste 117
Greensboro, NC 27408

Free shipping applies to all orders received and accepted. Returned items will be charged all original shipping fees as well as the return shipping fees.



FAQ